This session explores how establishing clear expectations and engaging the community have enabled the Weber County Library to reframe its approach to security—from enforcement-focused practices to strategies grounded in communication and voluntary compliance. Participants will examine how communication and de-escalation techniques build trust and foster a community-centered environment, creating safer and more inclusive spaces without always relying on traditional disciplinary measures. The session will also share practical approaches to de-escalation, boundary-setting, and collaborative problem-solving.
